Privacy Policy

1. Information We Collect

When you use our application, we may collect the following information:

• Personal information: name, email address, phone number.
• Vehicle information: model, license plate number, vehicle type.
• GPS location data: latitude, longitude, speed, heading, and altitude from your tracked vehicles.
• Technical data: browser type, IP address, device settings.
• Payment information: processed by third-party payment processors. We do not store your card numbers.
• Usage analytics: browsing behavior, device type, operating system, browser version.
• Communication data: messaging interactions, email interactions, push notification tokens.

This information is necessary to provide our services effectively and improve your user experience.

2. How We Use Your Information

We use your information to:

• Provide real-time vehicle tracking and fleet management services.
• Send alerts and notifications (theft detection, geofence breaches, speed violations, curfew violations).
• Process billing and manage your subscription.
• Send service-related communications (onboarding, feature updates, maintenance notices).
• Analyze usage patterns to improve our services and develop new features.
• Respond to your customer support requests.

3. Third-Party Service Providers

We work with third-party service providers to operate and improve our platform. These providers fall into the following categories:

• Payment processors: to process card and mobile money transactions.
• Cloud infrastructure providers: to host and store data on EU-based data centers.
• Analytics providers: to understand usage patterns and improve the service.
• Advertising platforms: to measure ad effectiveness.
• Communication providers: to send emails, push notifications, and messages.
• Map and geolocation providers: to render maps and process location data.
• Error monitoring services: to detect and fix technical issues.
• Live chat providers: to offer real-time customer support.
• IoT connectivity providers: to manage SIM cards for GPS tracking devices.

These providers only access data necessary to perform their functions and are bound by contractual obligations to protect your data.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

• With your explicit consent.
• To comply with a legal obligation or respond to a request from authorities.
• With third-party service providers who help us deliver our services, as described above.

5. Cookies and Tracking

We use cookies and similar technologies on our platform:

• Session cookies: for authentication and maintaining your session.
• Analytics cookies: to measure how visitors interact with our platform.
• Advertising cookies: to measure the effectiveness of advertising campaigns.
• Chat widget cookies: to enable live chat functionality.

You can manage your cookie preferences through your browser settings.

6. Data Storage and Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, or destruction. This includes:

• Data hosted on servers located in the European Union.
• Encryption in transit (TLS) and at rest.
• Access controls and regular security reviews.

7. Data Retention

• Account data: retained while your account is active and for a reasonable period afterward.
• GPS position data: retained for the duration of your service subscription.
• Analytics data: aggregated and anonymized after 26 months.
• Unverified accounts: automatically pruned after 28 days.

8. Your Rights

You have the right to:

• Access your personal information.
• Correct or update inaccurate data.
• Request deletion of your personal data.
• Request data portability in a machine-readable format.
• Restrict or object to the processing of your data for certain purposes.
• Unsubscribe from marketing communications via the link in our emails or through your account settings.

To exercise these rights, please contact us at [email protected].

9. Changes to This Policy

We may update this privacy policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly to stay informed of any changes.