Find 53 core answers about GPS trackers, subscriptions, installation, and support.
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Yes, with a margin of error of up to 15 meters.
The GPS provides an extra layer of security, but it is essential to continue protecting your property with usual security measures. The GPS is a tracking and recovery tool, not a guarantee against theft or loss.
No, the installation will be done in a discreet place that we will not disclose here.
The GPS requires a connection to transmit data. However, some features like route recording can continue to work offline and will sync once the connection is restored.
Our GPS tracker has a long-lasting battery that can last up to 48 hours after disconnection or interruption, even when your vehicle is parked. However, battery life may vary depending on usage and tracking frequency.
To see the fuel level, you need an additional part: the fuel probe, which is installed in the tank, or another GPS. However, I do not recommend this option unless you own trucks.
No, you need one GPS per vehicle.
Yes, the same app can be used to track your entire fleet.
Four steps: GPS satellites broadcast free timing signals, the device calculates its exact position, the GSM module transmits the data via a SIM card over the mobile network, and the server displays the position on your map. The SIM card is what makes live tracking possible.
Satellite GPS cannot penetrate concrete. In those areas the device automatically switches to GSM triangulation (cell towers) for a position accurate to within 100 to 500 meters. Once the vehicle exits the tunnel or parking, GPS lock resumes within seconds.
No. Traxelio is a tracking service provider, not a hardware manufacturer. We operate the software layer (live positions, geofences, alerts, reports, driver app, APIs) and we curate hardware recommendations for each use case. For most customers we ship and install a ready-to-use device; for enterprise RFQs we recommend the right device class for the constraints (container, vehicle, asset, cargo) and integrate it into Traxelio or your existing system.
No. Traxelio works with 1,724+ GPS tracker models. If you already have a device, chances are it is compatible. Check our tracker catalog to verify.
Yes. Our GPS trackers work on any motorized vehicle with a 9-90V electrical system: cars, motorcycles, pickups, trucks, buses, quads, ATVs, tractors, boats, construction equipment, generators, and more. The installation is the same as for a car.
OBD (plug & play) trackers take under a minute. Wired trackers with professional installation typically take 30 to 60 minutes per vehicle.
An appointment is not required, but a scheduled slot is far more efficient for a fleet. If the vehicles are gathered at one location, a technician comes to that location. Count roughly 30 minutes per vehicle for a wired GPS install, so a dozen vehicles fit in one day when they are available back to back. A fuel-sensor install adds time and is scheduled after tank compatibility is confirmed.
Your GPS tracker needs a SIM card to transmit data. Depending on your plan, Traxelio can include the SIM card and data, so you have nothing to manage.
Contact our support team. If your tracker uses a standard protocol, we can likely add support for it.
The default location is under the dashboard, close to the fuse box. It offers the best balance of GPS signal, concealment, and wiring access. For contexts where anti-theft discretion is critical, the device can be hidden behind the trim panel, requiring partial disassembly to find.
An OBD dongle plugs into the diagnostic port under your dashboard in seconds, no tools needed. But it is visible, easy to unplug, and cannot support an immobilizer relay. A hardwired device is hidden inside the vehicle and connected to the electrical circuit. It can support immobilizer controls on compatible installations and is far more resistant to removal. For anti-theft use, a hardwired device is the stronger option.
Yes. The device is transferable. A reinstallation fee of 24 USD applies to cover removal from the current vehicle and remounting on the new one.
Yes, via REST API and webhooks. Positions, alerts, and events can be pushed to your TMS, ERP, or a custom dashboard. Some third-party supply-chain platforms (Overhaul, Project44, FourKites, SAP TM) maintain approved-vendor lists for hardware: in those cases we source the mandated device rather than substitute ours.
The GPS works with a SIM card for proper operation and tracking, requiring an internet connection. Tracking via the app is free as long as you purchase credit or data yourself. The other option is to let us manage it for you with a monthly or yearly subscription.
Basic is 17 USD per vehicle per month. Premium is 29 USD per vehicle per month and includes fleet analytics and reports. Platinum is 299 USD per vehicle per month and adds custom API integration and a named technical contact.
No hidden fees. Self-service setup costs 6 USD after tracker verification. Managed setup is included with rollout help. Platinum also carries a one-time integration fee of 15,000 USD for custom API integration, shown with the plan price. Every subscription includes access to Traxelio on the web, in the mobile apps, and feature updates.
Yes, you have full flexibility. Upgrade or downgrade your plan at any time from your dashboard. Cancel anytime with no penalties. We believe in earning your business every month.
No. Your remaining days are preserved, and the renewed term starts from your current end date.
No. A monthly subscription is a 28-day cycle and renews every 4 weeks.
Checkout shows the payment methods available for your currency and location. If you need another option, contact our team.
Yes, cash on delivery is available in Dakar. You pay the full amount when the technician arrives to install the GPS tracker. The payment covers the device, installation, and your first subscription period.
If your payment failed, try again with a different payment method (Wave, Orange Money, Free Money, or credit card). If the problem persists, contact our support team and we can send you a direct payment link or arrange an alternative payment method.
Select yearly billing to view the annual price for your plan.
The Lifetime plan is a one-time payment tied to one GPS device. Premium Lifetime costs 870 USD. It has no monthly renewal. If the device fails after warranty, a new device and subscription are required.
Book a demo to see Traxelio before choosing a plan.
Basic covers core location tracking. Premium adds fleet analytics and reports. Platinum supports custom API integration and a named technical contact.
Device: 40 USD + professional installation: 24 USD + Premium annual plan: 160 USD. Total year 1: 224 USD. From year 2 onward, only the annual subscription applies.
Yes. For integration into a TMS, ERP, or supply chain platform, we offer an API + webhooks tier: a one-time integration fee of 15,000 USD covers the custom webhook endpoint, data mapping, UAT, and SLA work, plus a per-device monthly fee. Contact our team for a scoped quote.
Contact our technical support immediately. We provide 7/7 support and will diagnose the issue remotely. If hardware replacement is needed, we'll arrange it quickly to minimize downtime.
Yes! You can change your plan (Basic, Premium, or Platinum) at any time. Changes take effect at your next billing cycle, and we'll help you understand the differences between plans.
Absolutely. We use advanced encryption and access controls to protect your data. As a 100% Senegalese-owned company, your data stays local and secure with transparent privacy practices.
Yes. From 1 to 100+ vehicles, all are visible on a single dashboard. Each vehicle gets its own tracking, alerts, and reports.
No long-term contract. Cancel anytime. A monthly subscription is a 28-day cycle.
In Dakar: same-day pickup at our office, or next-day delivery with installation. Elsewhere in Senegal: 2 to 3 business days. For international bulk orders (50+ units), the typical envelope is 4 to 5 weeks from PO confirmation to delivery (manufacturing + QA + express freight). Stocked SKUs ship faster.
Make sure notification permissions are granted to Traxelio. Go to Settings > Notifications > Traxelio and enable notifications. Then open Traxelio, go to the Settings tab, find the Notification Settings section, and make sure notifications are turned on there as well.
Yes, but you will miss live alerts for your vehicles (movement, speeding, geofence exits, power cut, and more). We recommend keeping notifications on to get full value from Traxelio.
GPS tracking can help recovery teams act faster because the vehicle position is visible live. On compatible hardwired devices, a supported immobilizer action can be requested, recorded, and held until the required vehicle condition is met.
Traxelio treats immobilizer requests as controlled actions. If the vehicle state is not eligible, the action is queued and held until the required vehicle condition is met. The request stays visible and auditable for review.
The request is queued on the server. As soon as the device reconnects to the mobile network, Traxelio can evaluate the vehicle state and process the supported action when the required vehicle condition is met.
Geofencing draws a virtual boundary around authorized zones (your home, parking, city). Any exit triggers an instant alert. Curfew alerts detect any vehicle movement during defined hours, typically at night. Together they create a 24-hour monitoring layer that catches unauthorized use the moment it starts.
A power cut alert fires the moment the GPS loses its power source. This happens in two situations: the vehicle battery is too weak to power the tracker (useful for detecting a loose battery terminal or a failing alternator), or someone physically removed the GPS device. Either way, you are notified immediately so you can act before the situation gets worse.
Yes, under three conditions: 1) employees must be informed in writing before installation, 2) tracking must apply to company-owned vehicles only, 3) monitoring must be limited to working hours. Without these conditions, tracking is illegal under law 2008-12.
No. Even if the employee uses their personal vehicle for work, the employer cannot install or use GPS tracking without the employee's explicit written consent. The vehicle belongs to the employee.
No. Senegalese law 2008-12 protects personal data regardless of the relationship between the parties. Installing a GPS tracker on someone's car without their knowledge is illegal, and any evidence collected this way is inadmissible in court.
Yes, if the employee was informed in writing before tracking started, the data covers conduct during working hours, and the data was collected lawfully. GPS evidence obtained without prior disclosure cannot be used and exposes the employer to legal liability.
Our team is available 7 days a week. We typically reply within a few hours.