How Can We Help You?
Get the support you need for your GPS tracking and fleet management. Our local Senegalese team is here to help you maximize your Traxelio experience.
Installation Support
Need help installing your GPS tracker? Our technicians can assist you.
Get Installation HelpTechnical Issues
Experiencing tracking problems or app issues? We'll fix it quickly.
Report Technical IssueEmergency Support
Vehicle stolen or urgent tracking issue? Contact us immediately.
Call Emergency LineFrequently Asked Questions
Support Categories
Installation & Setup
- • GPS tracker installation (cars, trucks, motorcycles)
- • Mobile app setup and configuration
- • Initial vehicle profile creation
- • Geo-zone setup for your business
- • User account and permissions setup
Installation Cost: 40,000 FCFA (GPS + Installation)
Schedule InstallationTechnical Support
- • Tracking accuracy issues
- • Mobile app troubleshooting
- • Alert and notification problems
- • Remote immobilizer issues
- • Data synchronization problems
Response Time: Within 2 hours (7/7 support)
Get Technical HelpBilling & Subscriptions
- • Plan upgrades/downgrades
- • Payment method updates
- • Invoice questions
- • Multi-vehicle discounts
- • Billing cycle changes
Plans: Basic, Premium, Platinum
Contact BillingTraining & Resources
- • Platform training sessions
- • Fleet management best practices
- • Report generation tutorials
- • API documentation and support
- • Industry-specific use cases
Free training included with Premium & Platinum plans
Watch Demo VideoContact Our Support Team
Local Support
100% Senegalese-owned & operated
Dakar, SenegalSupport Hours
Standard Support
Monday - Sunday: 8:00 AM - 8:00 PM (GMT)
Available for Basic, Premium & Platinum plans
Emergency Support
24/7 for vehicle theft and critical issues
Priority response for Premium & Platinum plans