Before You Install
A tracker is not installed until it reports correctly. Before touching the vehicle, prepare the device, account, vehicle access, and verification path.
Your GPS tracker with a working SIM card installed
The IMEI number noted for platform registration
Access to your Traxelio account
Basic tools: screwdriver, wire strippers, electrical tape (for hardwired)
Vehicle parked in a clear, well-lit area with ignition off
Vehicle manual to locate OBD2 port or fuse box
OBD2 Plug-and-Play Installation
OBD2 installation is the quickest path when the vehicle exposes a compatible diagnostic port. The job is simple, but verification still matters.
Locate the OBD2 port under your dashboard, usually near the steering column
Ensure the vehicle ignition is OFF before connecting
Insert the OBD2 tracker firmly into the port until it clicks
Turn the ignition to ON (engine can remain off)
Wait 30-60 seconds for the tracker LED to indicate connection
Hardwired Installation
Hardwired installation gives you a hidden setup and better control over power and ignition signals. Use a technician if you are not comfortable identifying constant power, ground, and ACC wiring.
Disconnect the vehicle battery (negative terminal first)
Choose a hidden location for the tracker (under dashboard, behind panels)
Connect the RED wire to a constant 12V power source
Connect the BLACK wire to a ground point (metal chassis)
Connect the YELLOW/ACC wire to an ignition-switched power source (optional)
Secure all connections with proper connectors and electrical tape
Mount the tracker in your chosen location with zip ties or adhesive
Reconnect the battery and verify the tracker powers on
Activating Your Tracker
After the physical install, register the device so Traxelio can match the tracker IMEI to the correct vehicle and subscription.
Log in to your Traxelio account or mobile app
Navigate to Add Device or Devices section
Enter your tracker IMEI number (15 digits)
Give your vehicle a name (e.g., Van 01, Delivery Truck)
Wait for the tracker to appear on your map after it connects
Testing Your Installation
Traxelio installation checks turn handoff into a checklist. The owner and technician can confirm the same vehicle, appointment, notes, status, and contact details before the vehicle goes back to work.
Check that the tracker appears online in your dashboard
Verify the location shown matches where the vehicle is parked
Start the engine and confirm ignition status updates
Take a short test drive and check that trip history records
Test an alert by exceeding a speed limit or entering/exiting a geofence
Schedule an Installation Check
Book an installation verification appointment directly from the app. Select the vehicle, location, assign a technician, and pick a time slot.
Track Verification Status
Both technician and customer see the same appointment details. Add notes like "ACC wire not working" so the technician knows what to look at before arriving.
Technician Contact
Call or email the assigned technician directly from the appointment screen for quick coordination.
Troubleshooting Common Issues
If the tracker does not report correctly after installation, separate power, GPS, cellular, and ignition symptoms before replacing hardware.
Tracker Not Online
Check SIM card is inserted correctly and has active data. Ensure the tracker has power (LED indicator).
Wrong Location Shown
Move the vehicle outside with a clear view of the sky. GPS needs satellite visibility for accurate positioning.
No Ignition Detection
For hardwired installs, verify the ACC wire is connected to an ignition-switched circuit.
Tracker Goes Offline
Check power connections. For OBD2, ensure the port provides constant power when ignition is off.