What is Last-Mile Delivery?
The last mile is often the hardest leg to predict because it involves many stops, small drops, traffic, failed attempts and customer time windows. Fleets manage it with route planning for multi-stop runs, live vehicle location for accurate ETAs, proof of delivery and geofences that confirm a driver reached the stop. GPS data also shows stop duration and dwell time, which is where time disappears. Couriers on motorcycles, vans and cargo bikes share the same needs: a planned route, an honest ETA and a record of each stop.
How it works
- Orders are grouped by area and assigned to drivers.
- Stops are sequenced into a route.
- The driver follows the route while the platform tracks the vehicle.
- Customers get an ETA from the live position.
- Arrival is confirmed at each stop by geofence or proof of delivery.
- Stop times feed the next day's plan.
Key facts
- ETAs come from live vehicle position
- Stop duration shows where the day's time goes
- Geofence arrival confirms deliveries without calls
- Route history settles customer disputes about delivery times
