We rebuilt the appointment system from the ground up. Here is what changed.
Independent confirmation flow
Previously, a single confirmation locked in the appointment. Now, clients and technicians confirm independently. Both sides must confirm before the appointment is marked as fully confirmed.
This eliminates the common problem where a technician confirms availability but the client never shows up, or vice versa. Each party gets their own confirmation notification, and both must agree before the visit is scheduled.
Cancellation and rescheduling
Appointments can now be cancelled or rescheduled by either party. When an appointment is cancelled, the other party is notified immediately. When rescheduled, the new proposed time is sent for re-confirmation.
No more calling the office to change a time slot. Everything happens through the notification flow.
Technician assignment notifications
Technicians now receive a dedicated notification when they are assigned to an appointment, separate from the confirmation request. This gives them a heads-up before the confirmation arrives.
In-house demo booking
We replaced the Cal.com embed with a fully custom demo booking calendar. Pick a date, choose a time slot, fill in your details. The entire flow stays on traxelio.com with no third-party redirect.
Both parties receive confirmation emails, and the booking shows up in the admin dashboard alongside appointment data.
SEO and structured data
January also brought a series of SEO improvements: Organization schema site-wide, BreadcrumbList on all pages, Event schema on the demo page, dynamic robots.txt, manifest, preconnect hints, and meta descriptions on 6 public pages with French translations.
What this means for you
If you use Traxelio's appointment scheduling for GPS installations, your clients and technicians will have a smoother, more transparent booking experience. Fewer no-shows, clearer communication, less back-and-forth.